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la caixa customer service

For Joseph Giarraputo, editor of the U.S. magazine: «The global pandemic has forced people to manage their personal and professional banking from their phones, tablets and computers, which has meant that digital banking has become more important than ever before. Our awards recognize those banks that have best met this challenge».

In addition, the CaixaBankNow app has been voted the «Best retail banking mobile app in Western Europe 2021» by Global Finance magazine. Of all CaixaBank’s digital customers, 42% are already mobile-only. The app continually incorporates new functionalities and innovative services such as Noa, CaixaBank’s virtual assistant, which, through artificial intelligence, is able to resolve all customer queries and also provides access to detailed information about their finances.

Another example of the intensive use of the most innovative technology to optimize customer service is facial recognition. Customers have a new dynamic section where they can register their biometric data in a 100% secure and convenient way, allowing them to operate through facial recognition at more than 1,200 ATMs in the CaixaBank network. This service, which allows, for example, cash withdrawals, reduces the physical contact of customers with the surface of the ATMs, while reinforcing the security of use of the terminals, places CaixaBank as a pioneer worldwide.

caixabank online

Similarly, customers who wish to speak to a CaixaBank advisor can go to one of the CaixaBank branches, but they will also have the option of being attended digitally. Through these channels, customers will be able to request information on products and services as well as help with any procedure.

In addition to Online Banking, customers can also operate digitally through the CaixaBankNow App, which facilitates banking operations through mobile devices. From this App, customers can carry out practically all banking procedures.

The online platform that CaixaBank offers its private and corporate customers is one of the most powerful. Through it, customers can not only manage and operate with their already contracted products but they can also contract new ones.

Through CaixaBank Online Banking, customers can operate securely from anywhere without having to go to a branch. However, it is important to remember the importance of extreme caution when operating digitally.

la caixa english

Similarly, customers who wish to speak to a CaixaBank advisor can go to one of the CaixaBank branches, but they will also have the option of being attended digitally. Through these channels, customers will be able to request information on products and services as well as help with any procedure.

In addition to Online Banking, customers can also operate digitally through the CaixaBankNow App, which facilitates banking operations through mobile devices. From this App, customers can carry out practically all banking procedures.

The online platform that CaixaBank offers its private and corporate customers is one of the most powerful. Through it, customers can not only manage and operate with their already contracted products but they can also contract new ones.

Through CaixaBank Online Banking, customers can operate securely from anywhere without having to go to a branch. However, it is important to remember the importance of extreme caution when operating digitally.

caixabanknow

The current accounts of Banco Santander, BBVA, La Caixa or Bankia may be the first options you consider before contracting a product for your daily operations, but are they really the best proposals on the market?

A current account is the most basic banking product that a person can contract with a financial institution. Among other operations, they allow you to deposit money or withdraw it by means of cards or checks, direct debit bills or make transfers and, although they do not have great advantages, they do not usually demand anything in return from their customers. If you think you need a product of this type, the current accounts of Banco Santander, BBVA, Caixabank and Bankia may be the first option you have considered. Not in vain, these are the four largest banks in the country (now reconverted into three after the merger of Caixabank and Bankia) and, both their offer and their network of branches, are the most extensive that you can find today.

Also, remember that you can compare all the offers on the market -and contract the one that most interests you- in our current account comparator. If you prefer us to do the work for you, you can consult our monthly ranking of the best current accounts without payroll.